LB
Lesley-ann Bezuidenhout
1 reviews | Active since Jan 2014
03 Aug 2015, 17:58
Unhappy and peeved off client
Here we go again.Last time when we complained our account was supposedly sorted and everything was supposed to be on a nill balance but the following month it was back on the account.We paid it,but now once again after we experienced problems with our current decoder we buy a new one and have it activated,the old was suppose to be switched off as advised by Multichoice call centre agent,and guess what,we get billed for 2 different decoder services,why would we have compact x 2 instead of a full service from Multichoice,we have been charged 2 x after we said we only using the new decoder.This place in annoying the **** out of me.FIX IT!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Aug 2015, 12:43Hello Enique123,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that only one service is active on the DStv Extra Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that only one service is active on the DStv Extra Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply06 Aug 2015, 12:43
Official
Hello Enique123,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that only one service is active on the DStv Extra Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that only one service is active on the DStv Extra Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert