ZX
Zandile X
1 reviews | Active since Jun 2023
02 Feb 2025, 09:24
Unhappy and frustrated customer
I'm not happy at all with Multichoice at this point, I called early January 2025 and canceled decoders that were linked to my name and the lady I spoke to said she canceled and disconnected and I was left with 1 decoder. On the 25th of Jan 2025, I made a payment of R918 something but to my surprise we woke up this morning with my disconnected services and my now told that I have 2 decorders linked to my name or account...so I asked them to disconnect 1 again but now after so much money I paid, I'm now told to pay R320 to reconnect my services...how, why????where do they think I get this money from like seriously.
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Zandile X's updateReviewer Update
02 Feb 2025, 10:04Even worse I can't login to the app...I tried to speak to the consultant to assist as the app wants me to Link my decoder to my account and when I check it's already linked to my old email address...the consultant couldn't link it to my new email address. I don't even know why I have to link it and coz of that I can't access my account on the "mydstv" app
ZX
Zandile X's update02 Feb 2025, 10:04
Reviewer Update
Even worse I can't login to the app...I tried to speak to the consultant to assist as the app wants me to Link my decoder to my account and when I check it's already linked to my old email address...the consultant couldn't link it to my new email address. I don't even know why I have to link it and coz of that I can't access my account on the "mydstv" app