Unhappy and disappointed customer

21-08-2021 I was transferring R500.00 to my fiance using the app on my phone and I mistakenly transfer it into his old DStv account,the decoder was ****** in December last year....I went to Capitec hoping they will reverse it for me but they advised me to call DStv multi choice and ask them to refund it....I called DStv multi choice on Monday the 23-08-2021 they told me to email my Id cope,prove of payment and my bank statement,I emailed them as I was asked.ever since I call them everyday trying to find out because I need that money and every day I speak to different consultants I explain my problem the lair to me by saying the money will be in my account with an hour(Olwethu and Thulisile Gumede,others will tell me straight that it's impossible for them to refund me my money and others will put me hold for about 10 minutes then hang up the phone call.....the money I used to buy air time every day to call them it has exceeded the R500.00 they owe me....even today they haven't refund my R500.00