unhappy and disappointed

<p><span style="color: #000000; font-family: sans-serif;"> I activated my DStv Explora On the 4th of may I was told to make a payment then my account was up to date them I was in credit Of R120 because I did overpay so my next payment on 5th June Should be R420 And my account should be up to date so today I took my explore back because it was faulty and the explore was only 12 days old so I got a new Explora decoder Today by game am they took the faulty one back so I called in to the call center to Activate The new decoder and take the faulty one off my name as it is by game then this is were the problem starts I look on my dstv Self service and it shows I have 2 accounts that I am owning R17 on and my due payment should be R420and this is not right all you people was Suppose To do is just change the Decoders And now my whole account is messed up I am done with dstv I am going back to star set if this don't get sort By may the 20th I will be takeing legal actions i am very upset and your call center agents r dum my cumsotmer account number is ***3 I have there should only be 1 residential main account and 1 box office account not 2 residential main accounts one needs to be close and taken off my name and it should be shorted out soon </span></p>