PD
Pauline D
1 reviews | Active since Jan 2013
29 Dec 2020, 10:25
Unhappy and angry customer.
I have installed an Explorer on the 16th December and now they want to charge me R1001 and i have repeatedly asked them about additional charges or pro rata and the lady that was assisting me said there will no additional charges i will pay the same amount of R519 as i was paying for my Compact as this is the Black Friday special and will only sign for a 12months contract. i will report you to the Ombudsman if you dare debit my account such an amount that we did not agree on. Just spoke to Siphosethu Plaatjies that denied me to speak to her senior saying that they are in a meeting, when you need their assistance they are in meetings but come month end they do not hesitate debiting the money.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Dec 2020, 10:34Hi Pauline,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Dec 2020, 10:34
Official
Hi Pauline,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PD
Pauline D's updateReviewer Update
31 Dec 2020, 08:49No one has bothered to contact me until i contact them again. The agent there still doesn't want me tho speak to his senior instead he chose to be a mediator between me and his senior and you clearly hear what the senior is telling him at the background. I'm actually sick and tired of companies that are making money out of us but cannot provide good service to gtheir clients. I am a call centre team leader and in my company our clients comes first, they are not just a number unlike at Multichoice. Nikaylan the manager, you better fix this mess and debit the correct the amount.
PD
Pauline D's update31 Dec 2020, 08:49
Reviewer Update
No one has bothered to contact me until i contact them again. The agent there still doesn't want me tho speak to his senior instead he chose to be a mediator between me and his senior and you clearly hear what the senior is telling him at the background. I'm actually sick and tired of companies that are making money out of us but cannot provide good service to gtheir clients. I am a call centre team leader and in my company our clients comes first, they are not just a number unlike at Multichoice. Nikaylan the manager, you better fix this mess and debit the correct the amount.