unhappy about the service

Customer number: ***8 Account number: ***2 Cell no:*** Hi I need your intervention regarding the installation of my insured DSTV decoder, I went to Randburg MultiChoice head office on the 5th of April to swap my old decoder for a new one. I was given a decoder with an inclusive installation, the decoder was activated in my presence at the helpdesk, I was asked what time will I be at home for rewiring for the new decoder, my previous model decoder had 2 cables and the latest required a single cable, I was asked what time will I be home for the installation we agreed that I will be at home between 3 and 7 pm. the same Saturday nobody came, Sunday I called the call centre nobody was able to help me. Monday the 5 April I drove back to Randburg to find out what is the delay, I was told nobody can help me regarding the cabling that needs to done in my house as it is a public holiday. Thursday the 8 of April I went to Jabulani mall DSTV agency they told me that they can't help me as everything was activated at Randburg, I have called DSTV call centre several times nobody is able to help me with my problem. Today is the 28th of April, and yesterday I was a home nobody came. Hope you’ll be able to resolve my problem with MultiChoice, if you call the call centre *** you find yourself talking to somebody in Port Elizabeth,will sympathize will you and will escalate your problem to the supervisor to call you, and what happens after nobody will. Thank you in advance Regards Sipho Molefe