SB
Salome B

1 reviews | Active since Dec 2017

13 Jan 2018, 12:40

UNHAPPY ABOUT THE SERVICE

We activated our DSTV account on the Compact Plus package.......we had all the channels we watch and were very happy.

For a period of 3 weeks we had channels 201, 205 and 206 on our package, after our payment for the month of January these channels were removed. How is it possible to pay for a service and get these channels the one month and the next month you pay the exact same premium and these channels are taken away?? We are very unhappy about the action DSTV has taken, deciding which channels they give or take without informing us as a client. We expect to get what we paid for from the start, but it seems like DSTV makes decisions on behalf of their clients.

Not fair to give something the one month and then take it away the next........ VERY VERY UNHAPPY!!!!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jan 2018, 07:48
Official

Dear Salome Brits

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team