UNHAPPY ABOUT THE SERVICE!!!

I changed paying my subscription from the 25 to the 9th of every month. On Friday the 1st my account was suspended, I called the call center and I was told I was supposed to pay on the 25th, yet I paid on the 10th of this month. I then asked the lady to downgrade me to compact. Later at night, I paid the amount of R950 since I didn't get any confirmation regarding my downgrade. A few minutes later I was still not reconnected, I called again, only to be told I have an outstanding amount of R533.12... I asked how possible is that cause I've been paying monthly And the service is pay-per-view. I couldn't get a clear answer so I went to twitter and sent the direct message, I was also told the same thing, and I explained again that it's impossible. I was then sent a 3month statement, which didn't show any "outstanding amount " they kept telling me about, if anything, I even had R64 credit on my account. I tried explaining again, but we were obviously going back and forth that I ended up telling them that I will Not pay R1300 just for a moths subscription, that I would rather go and reverse my transaction and get the money I paid back cause there's no way I can afford to pay so much. What frustrates me even more is that they Ignore the Very statement they sent me that proves that I don't owe them, and the sms that I got that stated the amount due as R845. Now I can't watch tv, AND I'm R950 poorer, meaning I paid for a service that I didn't even get. I'm very angry and disappointed with the way I was treated. What I want is for them to either reconnect my account, or pay me back my R959