RC
Rassie C
1 reviews | Active since Aug 2014
29 Dec 2015, 14:05
Unhappy.
I called multichoice to have my service reconnected till the end of December. The consultant said that an amount of R310 is due for this to take place. I then paid the money the same day. A couple of days later my extra view was cut. I called in today to be assisted and the lady said I need to pay R779. I told her that I did pay the 310 that they asked, why should I pay 779 now, when u was told the 310 would cover me till end of December.<br> Not happy about this at all. Looks like the one person does not know what the other does.
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Replies (1)DStv (MultiChoice)'s replyOfficial
01 Jan 2016, 09:45Hello Rassie99,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply01 Jan 2016, 09:45
Official
Hello Rassie99,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
