Unhappy!!!

I had DSTV installed in September 2018. There was a previous dstv membership i had cancelled prior to the new membership. With the first membership i banked with a different bank (fnb) so the request for the new membership was to have my new banking details (bidvest) loaded of which i provided all the necessary documentation to Phindile Lukhele on the 8 October.

The subscription i signed up for was the family account which is R249. Because the new banking details was not loaded on my account DSTV debits my old banking account.

I received an sms yesterday advising the debit was returned of R277.20 When i phoned i was informed the charge was over R300. Today i receive another sms that 476.20 will need to be paid.

1. Additional Banking charges of old banking account 2. Interest of a missed debit that is originally R277 to R476.20 3. DSTV account cut off.

When i emailed Phindile Lukhele yesterday she only then told me that documents was password protected.. Why could'nt she ask me on the 8 October!!!!

The service i am receiving is just putrid!!!!

I want this matter sorted out IMMEDIATELY!