Unhappy

I really don't understand the ethics and intergrite of your business, are you employeing ppl who can't do their job or are you people just taking advantage of US as your clients? On the 06 June spoke to a lady by the name of Anne who was supposed to reconnect my service for me as per our conversation, but to my surprise they still certain channels that are not playing which is still in my compact... I need someone to attend to this( error E48-32)