IG
Ivana G

1 reviews | Active since Jun 2017

04 Apr 2018, 14:05

Unhappy

I am unhappy with the service of DStv and there call centers. We have a easy view package that included the Italian channel (RAI) but yesterday i was informed that we can no longer view the channel. I was also promised that I would get a call back with regards to this problem from the supervisor .... we are still waiting for the call.

I would real appreciate a proper explanation as to why this happened.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2018, 16:45
Official

Dear Ivana Gomes

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2018, 14:26
Official

Dear Ivana Gomes,

In 2016 Multichoice restructured its channel offering. Rai Italia was moved to the DStv Premium package. Two more channels were added to the DStv Easy View package. Jim Jam and Mzansi Magic Music. Unfortunately, Rai Italia is not available on the DStv Easy View package.

Kind regards

Edward

DStv Hello Peter Team.

Best regards,

IG
Ivana G's update05 Apr 2018, 14:52
Reviewer Update
Dear Edward Even if this happened in 2016, why where we not notified that this would change? because from 2016 to 2018 we have had this channel, so how come did DStv from one day to the next cancel it and again with no notice, as you have my email address to send me all the other things that is happening? thank you Ivana