Unfulfilled Promise - Delayed WIFI Delivery

Complaint: Unfulfilled Promise - Delayed WIFI Delivery

Company: Multichoice

Category: Telecommunication

Dear Hello Peter Team,

I am writing to express my disappointment and frustration with Multichoice's failure to deliver on their promise. On [Date], I signed up for their WIFI service and was assured that the equipment would be delivered within 5 working days.

However, it has now been two weeks since I placed the order, and I have yet to receive any communication from Multichoice regarding the status of my delivery. Despite numerous attempts to contact their customer service team, I have been met with unhelpful responses and a lack of urgency to resolve the issue.

The lack of communication and transparency from Multichoice has been appalling. As a customer, I expect a certain level of service and respect. It is unacceptable that a company of Multichoice's stature would fail to deliver on their promises and ignore their customers' concerns.

I request that Multichoice takes immediate action to:

1. Deliver the WIFI equipment as promised. 2. Provide a clear explanation for the delay. 3. Offer compensation for the inconvenience caused.

I hope that Hello Peter can assist me in resolving this matter. I look forward to hearing from Multichoice soon.

Sincerely,

Nelisiwe Mlambo ***