AR
Andrea R
1 reviews | Active since Jul 2015
16 Jul 2018, 08:44
"Unfortunately we can't disconnect your package." error
DSTV Self-Service site - I am trying to disconnect a package via the DSTV self-service site and it keeps on failing with a "Unfortunately we can't disconnect your package." error with no explanation / guide what to do next. The so called live "chat" window to help users also doesn't help because I don't think there's anyone on the other side... Please can someone assist?
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Jul 2018, 10:34Dear Andrea
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Jul 2018, 10:34
Official
Dear Andrea
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AR
Andrea R's updateReviewer Update
16 Jul 2018, 11:30Hi Dinah - just to make sure I understand correctly.
Has my cancellation request been loaded on your system for the 1st August?
AR
Andrea R's update16 Jul 2018, 11:30
Reviewer Update
Hi Dinah - just to make sure I understand correctly.
Has my cancellation request been loaded on your system for the 1st August?
AR
Andrea R's updateReviewer Update
16 Jul 2018, 11:52Thank you very much for your help.
Regards
Andrea
AR
Andrea R's update16 Jul 2018, 11:52
Reviewer Update
Thank you very much for your help.
Regards
Andrea