Unfairly treated

I called into the call centre on 7/5/2015 and spoke to a lady Elisa Maloka. I requested a downgrade from Premium to Extra.<br> <br> She advised me to pay only R220 to get it done but unfortunately the line <br> dropped and I called back around 10h30 and spoke to an agent named Nimrod <br> Mpogeng. He were very helpful and assist me in downgrading my account to <br> from Premium to Extra.<br> <br> If you listen to recordings you will find I repeatedly asked what what I <br> needed to pay because first I were told by the lady agent R220 and now <br> Nimrod advised me that an amount of R425 is payable to be able to <br> downgrade to Extra which I paid immediately and forwarded proof of payment.<br> <br> I was very amused yesterday 8/5/2015 to get a call from Multichoice <br> requesting more money to be paid (R154) after I repeatedly requested that <br> I be furnished with the correct amount.<br> <br> I raised my frustration through the multichoice customer service without joy. They are more interested in collecting the R154 than addressing the real issue at hand. Three different people telling me 3 different things. Is the the way multichoice are treating their clients????? I am considering taking this to the media and online platforms