1 reviews | Active since Jun 2015
Unfairly Suspended
On 10 April 2015 I opened an account with Multichoice for the first time ever. They told me that my ID no already exists and I owe them money and im in debt. I ask them how can that be they realised someone in Jhb opened the account in 2013 using my details, how can someone open an account if I have my ID with me never lost it and I'm in PE. I was told they would solve it and my account was disconnected 2 times in the 2 weeks after I had opened it.I even did an affidavit. Now its June my account has been suspended 4 times this month on 4,7,11, 14 June 2015 and I have no connection now. I want tis mess to be sorted out u make me I look like an idiot when I make these complaints about my connection they think that im probably am a bad payer i don't knw what I'm talking about, they removed the money I \SUPPOSEDLY"owed them but it still reflects under my name what for. Im tired of going backwards and forwards on something they not fixing"
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been adjusted and advised on the amount on 1 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been adjusted and advised on the amount on 1 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert