Unfairly Prejudiced by Multi Choice

Here one thinks that you are doing business with a reputable company with a big brand. Sadly, this is not the case with Multi Choice. As a loyal customer for years, I expected the courtesy of at least a written response to my email reporting of a defected product and incorrect billing in January 2019 already. After a few phone calls, emails and visits by me to their Randburg office, their Ms Sindiswe Mswane, undertook to escalate this matter and inform me of the outcome, this was on 5 February 2019. Thinking that this reputable company would abide by the law and attend to a clients’s concerns, they instead ignore written correspondence as well as telephonic requests and visits to their offices for assistance but rather hand one over to debt collectors and demand money that is not due to them.

It has been 5 months since I lodged a complaint and today I hear that Multi Choice’s failure to resolve this matter is affecting me adversely and severely prejudicing my good name and reputation as a consumer.

What do I do now?