Unfairly Discontinue Subscription

<p>I've paid my premium on the 9th of December 2016 since my due date is on the 8th of each month. Multichoice disconnected my signal on 23rd of December 2016. I've contacted the call centre to report my issue and I was notified that my account is overdue. I told the consultant that I''ve made a payment for this month and she stated that she can only see the previous payment. She advised that I should sent the proof of payment and then the finance department will allocate the funds. I've done as requested by consultant but the service was disconnected again on the 28th of December 2016 aswell as these dates 2nd of January 2017 and 7th of January 2017. </p> <p> </p> <p>Every time they've disconnected my service, I called the call centre and all these consultants could not give a proper solution to my issue. They kept on saying that I have to send a proper proof of payment with a bank's letter head and I've done so but they kept saying that the finance department still need to allocate the funds. I'm not please with the service I've received thus far as DSTV can't solve the problem. Its been a month, and i did pay but they can't seem to resolve this case.</p> <p> </p> <p>These are the following consultants I've sent my proof payments;</p> <p> </p> ********** ********** with refernce number ********** 7-I59</p> <p> </p> <p>I've also spoken to nonhlanhla with reference number ********** 7-I64.</p> <p> </p> <p>I've also emailed the finance department of my proof of payment using this email address;</p> ********** <p> </p> <p>I've also went to the local agent in Upington and they've also tried to contact via email the multichoice service department.</p> <p> </p> <p>Can you solve this matter as its such an unnecessary inconvenience caused.</p> <p> </p> <p> </p>