unfairly disconnected

I am really disappointed with the service I've received from DSTV . My account was disconnected unfairly, without any prior warning or notification. on the 2nd of January I checked the balance on their WhatsApp and was told to pay R85.31 before the 03/01.2025 to avoid disconnection, which I paid R90 same time. 2 days after on the 4th I got disconnected. I called customer careline only to met with unhelpful customer support, she referred to team leader who said that they is nothing they can do , they will deal with the staff who made a mistake because they are aware that I was given the wrong amount by the staff however as for me I need to pay the balance with the reconnection fee. i got reconnected unfairly despite making enquiry and paying in time. now I am being told to pay reconnection fee. They saying they will deal with the staff who made a mistake , what I about the client.