Unfairly disconnected

Good day Casandra,

Your call this morning caught me by surprise while preparing for my meeting. I have given multichoice my banking details to debit my bank account, i have been paying multi choice without fail every month for years. Through debit order and through the mydstv app payment method and input my banking details for immediate payment.

if you claim that i have not been paying my account for 6 months then why did you not call me on the first month or close my viewing on the first month? Who captured banking details of the person whom you claim my subscription was going off on their account to mine. It is your internal error and should not be blamed on me and I should not be made to spend money on bank charges going to the bank looking for bank statements which would be charged to me. You have all the records so do your job and give me a report on those findings. While you are doing your investigation internally, please reinstate my account immediately as this was not my fault but your internal processes fault. You want me to do your job by going to my bank and asking for bank statements when you have everything on your system.

I do not want to involve the ombadmans, social media and my laywers as yet but if I am pushed I will do so.

Come back to me with a detailed report however, in the meantime reinstate my viewing.

Thank you,