Unfairly disconnected

For many years Multichoice received their monthly payment via debit order from my bank account on 21st monthly, however, on 20 February 2020 Multichoice decided to unfairly disconnect me for 1 day until they received payment the next day(21 Feb via debit order). They charged my Multichoice account R50 to reconnect me. I loaded R30 airtime to my cellphone on 20 Feb in order to call Multichoice to correct their mistake and re-connect me. The consultant put me on hold to deal with my request until my airtime ran out, issue unresolved and not re-connected. I paid DStv Compact subscription and Acccess fee for that day I was unfairly disconnected, (R13,30+R3,17). Multichoice never called me to apologise and did not reverse the fee and subscription. They should refund my Multichoice account with R96,47 (R50+R30+R13,30+R3,17), it is the right thing to do. My Multichoice account number is ***0