Unfairly disconnected

I called in on the 7th November 2019 to downgrade my package from Compact to Easy package ( R105). I was downgraded and was told that i will have to pay R364.00 by the 27th November 2019. And i need not to pay anything today or within 24 hours as i always know i have to pay a certain amount for the month up until my payment date. The guy that i spoke to told me i am only supposed to pay on the 27th, of which i repeatedly asked if he was sure and he said yes...no amount is required up until that date. And then to my surprise my services are disconnected today and i am being told that i am supposed to pay that R364 today to have my services reconnect and ontop of that they cannot even break down that amount for me to understand what it is made of. I spoke to three agents and everytime i am requesting to speak to their managers i was told they are busy and the call will just cut. I really am not happy with the service that has been rendered to me and i feel it is unfair that this is happening. I need to have this resolved. I have two decoders linked to my account.