CL
Cynthia L
1 reviews | Active since Jan 2011
16 Oct 2015, 21:18
unfairly charged for reconnection fee
We upgraded our account at Multichoice from extra to premium. They made the mistake by charging us for extra + premium package. Our account was suspended and after their mistake was rectified we still get charged for reconnection fee which is unacceptable because they made the mistake for account to be suspended.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Nov 2015, 15:24Hello Funbel,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and reversed the reconnection fee. The next payment is expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and reversed the reconnection fee. The next payment is expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply03 Nov 2015, 15:24
Official
Hello Funbel,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and reversed the reconnection fee. The next payment is expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and reversed the reconnection fee. The next payment is expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile