Unfairly account handover

<p>I am an Explora Fix Payment Plan client. I changed over from normal Premium family package to the Fix Payment Plan of R899 in May 2016. I had initial issues with this plan due to a struggle in getting authorised installers and with the debit order. Subsequently I had my payments on debit order which for an unknown reason did not went off my bank account in Dec 2016, I made eft then changed from debit to cash customer as no one in Multichoice or DPP (Explora) could resolve the matter. In January I got an sms telling me I owe Multichoice R1 133.94 and I have been hounded over to Blakes I must sort it out with them. I enquire immediately to Multichoice on the matter per email which in response just said that is what I owe. I phoned and after lengthy discussion it came out that R745 was part of a transfer amount from my old subscription to my Explora which should not have been done, it showed wrongly a credit on the old subscription, I obliged and pay Multichoice the R745 and asking then please confirm for what the R388.94 is for and send me updated recons of all acounts, confirm my old account is closed that I only have the Explora fix deal of R899 per month due on the 20th of each month, the latte were confirmed. Yesterday I had dealings per phone again with Multichoice on my account and that I still have had no response or result in resolving my matters! I was promised feedback and email I never got! This morning a Person from Blakes calls me to ask why I havent paid my explora of R899 I askes the Person where do you get this from? I am on fix payment plan for R899 per month due on the 20th of each month! My account was handed over! I am so beyond anger, frustration etc and the clear unwillingness and capacity for Multichoice to resolve this matter! As is my luck I am currently applying for a bond which will be declined due to Multichoice handing me over to Blakes! Is this fair? Is this rigtht? How do you comprehend a resolution with a company that does not make any effort in resolving this and how do I get my name cleared? Will I be allowed to go and damage Multichoices property out of anger and dissatisfaction as they are leading me to bad conduct!</p>