Unfair treatment

My explora is giving me issues. I am unable to retrieve and watch my recordings, I get an error message saying the hard drive initialization in progress and further goes on to say if I continue to see this message I must reboot. If problem persists the hard drive might be *******. This went on beyond 30 minutes therefore I called Multichoice Randburg who advised that I should take the explora to Maponya Mall and ask them to look at the issue. I did that, it was about 1:00pm when I got to Maponya Mall Multichoice. There was a que which wasn't that long however I was addressed by a very rude young African man who advised me that I should come back tomorrow because they are cutting the que. I told him that Randburg said I should go to them hence I rushed there before 5:00 pm. He was rude very rude and said he is cutting the que. I am 64 years old does this mean I have to go up and down like these in order to have this fixed? I am a pensioner who is loyal to Multichoice but thier staff is terrible especially in Soweto. Maybe its about time Multichoice gets competition or thier staff are taught how to treat custmers. Jobs are scares in SA they should be grateful that they are employed. This guy was outside arranging the que.