Unfair treatment

I phoned multichoice during the world cup for an upgrade, they said I must pay R157 but they did not specify when is the deadline. Then on the 30th of October my services where cut off and they said I must pay 1088 I told them my due date is on the 3rd of every month and on that day I will down grade to compact because I did the upgrade for the rugby and I cannot afford to pay such amount. The person who was assisting me was very rude and she told me they wont drop the fee, I am very dissapointed with multi choice, I see that the are so selfish they want to make money out of people's pocket