UNFAIR TREATMENT

What a disgrace to treat clients after 15+ years in this manner. I've sold my property in October 2020. I was in the process of purchasing a new property.. unfortunately this registration had a lot of issues. I've called Multi choice on various occasions informing that I will not be able to make use of the service until further notice due to the fact that I've moved in with my daughter. The only answer I got was that I've to pay and cannot not "freeze" the payment because I've signed up for the price lock promotion and it is a 24 month contract. The passed 7 months I have paid for a service I could not utilize. I've moved into my new home and I was informed by a previous customer that this is unfair treatment and DSTV is responsible to refund me for 7 months I have paid. This is a unfair practice, I have never asked to cancel, only to freeze the payment.