unfair treatment and sharges

to whom it may concern.

my DTSV is disconnected for the second time now this month. I called in on the 30th January (first time I was disconnected) to enquire why my services were disconnected and the lady that assisted me informed me that she does not know and proceeded to re-connect my services. I was only connected for 5 days and got disconnected again on the 4th February, I called in to enquire only to be told that I had upgraded my subscription to premium on the 8th January. I told the idiot I spoke to (Lehlohonolo) yesterday that I never called in to upgrade my services on the 8th and he said he will go listen to a call that was made on the 8th where I requested to be upgraded. he came back to me later in the day to inform me that he found the call and I had called in to request the upgrade. no I know I never called DSTV on the 8th January and I would like to have this matter thoroughly investigated compare all calls I have made to your call centre with the one on the 8th and also give me an opportunity to listen to that call cause I know for sure it was not me who called to upgrade. I would like to have all these charges reversed and my services reconnected immediately as this is not a fair treatment. now this guy I spoke to yesterday says I called from an 078 number. I do not own an 078 number nor stay with anyone who can make uses one. please ensure that this matter is investigated and I need feedback urgently. whenever I call multichoice I would use my cell phone ********** / ********** or my work number not an 078 number.

I am therefore not liable for any fees that caused my DSTV to be upgraded and should be refunded accordingly and my subscription be re-connected to compact.

Meek **********