Unfair treatment and bullying

I’m being victimized by MULTICHOICE, this is one of my multiple complaints regarding this pay tunnel, They claim that I owe them after downgrading my package.Sandile promised to resolve this problem ( 09/09/2024) he never came back to me.Today my signal has been blocked as to why, I don’t know.My point is DStv is a prepaid tunnel if you don’t pay they block their signal payment for my downgrade was made at their Randburg walk in center when I physically went there.the proof of payment was asked for and was sent to this email address: *** , what makes me wonder is that MULTICHOICE says I owe them, how can you owe for a prepaid tunnel? MULTICHOICE please get your house in order.