unfair treatment

I do not understand why you advertise something and then refuse to honor it! I redeemed takealot vouchers (28th Feb 2021 and 7th March 2021). I then followed the steps on the said Sundays but did not get the voucher codes in my email. I have been begging for the vouchers for the past two months now!! I get the same response 'we have escalated, we are investigating!. I am not sure if this has become a police case by now and I should be getting a court order to go and present my case as to why I believe I deserve the vouchers? I followed your process to get these vouchers, now that I must get them it has become a 'case'. I must always do the follow ups with no one giving me any valid answers as to why I still don't have my vouchers.