Unfair treatment

Hi.my name is George Maditse.on 2023 September 21 my decoder started to reboot itself and i couldnt watch tv anymore as it kept on doing that.i called multi choice and i was told to take the decoder to the nearest branch.i went to western area as iam staying in Randfontein.i was told that i cant be able to use the decoder anymore and i have to get the new decoder.i arranged with multi choice and i was given a new contract.on the new contract ,i was supposed to get the new decoder,people to come and deliver and install but till today i havent receive anything.iam calling multi choice everyday to get to know what is happening and everytime iam being told that the matter is being escalated.multi choice cant even track where my decoder is.can i please get the decoder or the contract to be cancelled.