Unfair treatment

I am very much disappointed by the manner in which DSTV has been treating my account as loyal customer for more that 15 years. It's not in my nature to complain unnecessarily and writing this email was as a result of frustrations and disappointment at the same time, and I hope that someone from DSTV will have the Heart to listen. My nightmares started after DSTV new software upgrade. My account suffered numerous cases of of termination regardless of my account been up to date and paid monthly before the due date. When I visit local multichoice satellite office they will always tell that the problem lie with DSTV head office as asthey are failing to sort out journals forwarded to them regarding erroneous arrears. The worst part of this continuous embarrassing termination is that is targeted during weekend while I am relaxing with my family watching our favorite programs. Phoning DSTV JHB customer call centre is also a nightmare experience as I have to spend lot of time waiting to void answering machine while waiting for help, this is money and time without getting any joy.