Unfair practice

Why when we upgrade online you don't show a message that we must pay the amount immediately instead you mislead us and make us think the amount will be debited on the next payment date only for us to get disconnected 4 days later and we are expected to pay the R50 connection fee? Is it a way of making money or what... Yoiu need to adjust your app so it can tell us that we need pay immediately instead of letting us think we will be debited and end up getting disconnected just for you you to gain the R50 extra.. Its not far.. Its I humane, it's disappointing and it's disgusting