Unfair Practice

I bought the DSTV Walka and paid a subscription for it, until in 2018 I visited a DSTV out to enquire about that fact that the Walka was not receiving reception. I was advised that the device was phased out and only if you had insurance would be compensated - based on that information that statement is completely biased and goes against the TCF law of South Africa - I proceeded to call the call centre and spoke to Nonele Bixe who displayed utter incompetence and lack of knowledge about the DSTV products and process. She said that there is nothing that DSTV can do about the fact that I bought the device with my owe money and paid the monthly subscription My service were discontinued due to none payment of a device that was discontinued.