RO
Riaan O
1 reviews | Active since Feb 2015
04 Feb 2015, 11:48
Unfair policy
Why does the customer have to foot the bill for a dumb desicion to discontinue the pvr software compatibility. I feel that multuchoice decided to discontinue this service with many of the old decoders still in the market and they should think about what the consumer will now have to pay to stay with them.
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DStv (MultiChoice)'s replyOfficial
05 Feb 2015, 09:21Hello olliewagen002,
The info provided to you is correct. We're re-enforcing our policies.
We confirm that we won't be able to repair SD PVR decoders when they stop working.
Also, some decoders have too little processing power and memory to cope with the growing number of channels on our platforms, so we're letting our customers know. If you have decoder care insurance on your existing SD PVR decoder you have the option to continue to use their decoder until it stops working or trade it in for a new decoder at a discounted price.
We currently have a special offer in place only for customers that have the SD PVR decoders with decoder insurance. If you bring in your SD PVR view decoder when it stops working (along with their smartcard), we'll give you the DStv Explora at R1 699 (that's a R300 discount on the normal purchase price).
Warm regards
Nesta
The info provided to you is correct. We're re-enforcing our policies.
We confirm that we won't be able to repair SD PVR decoders when they stop working.
Also, some decoders have too little processing power and memory to cope with the growing number of channels on our platforms, so we're letting our customers know. If you have decoder care insurance on your existing SD PVR decoder you have the option to continue to use their decoder until it stops working or trade it in for a new decoder at a discounted price.
We currently have a special offer in place only for customers that have the SD PVR decoders with decoder insurance. If you bring in your SD PVR view decoder when it stops working (along with their smartcard), we'll give you the DStv Explora at R1 699 (that's a R300 discount on the normal purchase price).
Warm regards
Nesta
Best regards,
DStv (MultiChoice)'s reply05 Feb 2015, 09:21
Official
Hello olliewagen002,
The info provided to you is correct. We're re-enforcing our policies.
We confirm that we won't be able to repair SD PVR decoders when they stop working.
Also, some decoders have too little processing power and memory to cope with the growing number of channels on our platforms, so we're letting our customers know. If you have decoder care insurance on your existing SD PVR decoder you have the option to continue to use their decoder until it stops working or trade it in for a new decoder at a discounted price.
We currently have a special offer in place only for customers that have the SD PVR decoders with decoder insurance. If you bring in your SD PVR view decoder when it stops working (along with their smartcard), we'll give you the DStv Explora at R1 699 (that's a R300 discount on the normal purchase price).
Warm regards
Nesta
The info provided to you is correct. We're re-enforcing our policies.
We confirm that we won't be able to repair SD PVR decoders when they stop working.
Also, some decoders have too little processing power and memory to cope with the growing number of channels on our platforms, so we're letting our customers know. If you have decoder care insurance on your existing SD PVR decoder you have the option to continue to use their decoder until it stops working or trade it in for a new decoder at a discounted price.
We currently have a special offer in place only for customers that have the SD PVR decoders with decoder insurance. If you bring in your SD PVR view decoder when it stops working (along with their smartcard), we'll give you the DStv Explora at R1 699 (that's a R300 discount on the normal purchase price).
Warm regards
Nesta
Best regards,