1 reviews | Active since May 2015
Unfair payment
Hi there the nature of my job is I work away 3 months and two months at home I came home called in and asked wot will my bill be to make payment at spar only to hear I must pay 600 rand I asked they told me that my payment date is the 7th and they only disconected it the 22nd I told them it's unfair I will not pay that as I work away they did not want to help me as I am a customer for many years already I told them I will go to Ovhd or top TV as this is a ******* I never had this problem before and now they did not even want to help me life is tuff already now the is ppl that still wants to suck u dry for ur last penny's all I want for them is to s**** the 200 that they are charging me for when I was not around as it was not in use which they said I have to pay for it( and I won't pay for something I did not use) my cell number is *** my Dstv number is ***5
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
According to our records your invoice date (pay date) is on the 7 of every month.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
According to our records your invoice date (pay date) is on the 7 of every month.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,