Unfair DStv Disconnection / Pathetic Service!

On 2024-03-18 (Monday) MultiChoice disconnected my dstv without any notification, I then called MultiChoice helpline and they said the reason for disconnection is because I reversed an amount of R325.96 on the 18th of March 2024, I explained to them that I didn't reversed it as I've paid via an EFT and the transaction was successfull and charged by Standard Bank. MultiChoice said I must go to the Bank and asked them why they reversed the money. I went to the Bank and they investigated and said no reversal was done, and they witnessed that with their internet banking the customer cannot reversed an EFT transaction, only debit orders can be reversed. I therefore called MultiChoice again and sent them the Bank statement showing that I didn't reversed any funds on the 18/03/2024, they lady who was assisting me apologised and stated that their system had some glitches (Errors) from last week and my dstv was reconnected. Today (2024-03-20) I noticed that my service was disconnected again without any notification from MultiChoice, I called again and spoke to "Relebogile" , she checked my account and said that it was disconnected because funds were reversed on the 18th and I asked her to escalate this matter to their finance department for investigation because I can't be calling from the 18th till today explaining the same thing (Reference No: ***0-I135) ! I have been using MultiChoice for many years and I'm so disappointed about their pathetic service, instead of dealing with their technical system issues they're blaming their customers about unknown bank reversals. It's so unfair to disconnect my service without notifying me, I've spent R200-00 iAirtime already calling your customer service, you don't even bother to call me back for a feedback! I'm planning to find an alternative service provider and subscribe with them because I don't deserve a poor service like this, I'll also advice my family and friends to start shopping for a new service provider.