Unfair disconnections and billings

I am utterly appalled by the service that we have received from your company.

We are on a price lock plan which is being paid via a monthly debit order from DSTV.

My husband’s smart card number is ***9.

We reconnected the services on 02 June 2019 and the consultant informed us the amount to pay would be R1086 and going forward we will be on a price lock plan for the family package at R266 + R95 for the extra view. Which made our debit order an amount of R360

Fair enough the debit order has been running smoothly from 27 June – 27 Aug

However from the first week in September, our service kept on being disconnected and when I called in, I was informed it’s an unfair disconnection from your side and I was reconnected and the matter would be escalated.

This morning I was on a call with Terry-Anne for over 1 hour and 1. She failed to assist in reconnecting my services 2. Failed to CC me in the escalation as I requested to be included since I get no feedback from your contact centre. I then went on to log a fault on Twitter and at first, the response is my account was in arrears of R267 before I paid R360 so my question (which is still be answered by your Twitter team) is for which month when I’ve sent a complete breakdown of the amounts I have been debited.

I then asked for which month was this in arrears and still no answers except a response that says my arrears ar R446.99 in order for my services to be reconnected up until 26 Sept 2019.

I fail to understand because services for Sept were deducted f=via debit order on 27 Aug so why must I pay for viewing again if I already paid? The second response from twitter is that my subscription is R265 (Family package) + R89 decoder installment + R95 PVR making my total payments R449.

On the following dates, I was debited the following amounts by yourselves: 1. 27 June R344.55 2. 27 July R360.00 3. 27 Aug R360

SO KINDLY LEVEL ME HERE, HOW AM I LIABLE FOR ANY DISCREPENCIES WHEN: 1. DEBIT ORDER AMOUNT WAS RUN FROM YOUR END 2. PRICE LOCK AMOUNT TO PAY R360 WAS ADVISED FROM YOUR END? 3. I HAVE TO PAY YET R360 FOR SEPT WHEN IT WAS DEDUCTED ON 27 AUG?

ONE OR SEVERAL OF YOUR EMPLOYEES MADE AN ERROR YET I MUST PAY FOR YOUR FAULT? I REQUEST THAT YOU LISTEN TO THE SALES CALL WHEN THE CONTRACT WAS REINSTATED AND SLO SEND ME A COPY OF THAT RECORDING AS SOON AS POSSIBLE SO AS TO HAVE THIS MATTER RESOLVED.

THE CALL WAS FROM MY HUSBAND’S NUMBER ***/ ***