Unfair disconnection Problem not solved

Multichoice I am not satisfied with your reply and resolution of my complaint. The fact remains that Multichoice disconnected DStv service unfairly on the 20th of Feb. That day I forgot my cellphone at work and had to borrow my daughter’s phone to try to contact Multichoice through whatsapp because my Daughter had no airtime on her phone. The whatsapp contact point however was unsuccessful, because it only connects me with a automated service that does not allow you to select “reconnect” because it is not part of the menu, the same service on facebook, therefore I had no other alternative to load R30 airtime in order to speak to a human being to resolve the problem. This airtime was completely depleted while I was holding on the line for the Multichoice consultant to fix the error, who in that time never came back to me! The point is that I would have never had to spend R30 to buy airtime to call Multichoice if they did not make a mistake by unfairly disconnecting my DStv in the first instance! I have read in the consumer protection act about unfair treatment and Multichoice is guilty of unfair treatment in this instance. I am compelled to take this further since you are not willing to compensate me by crediting my Multichoice account with R30.

Someone at your accounts department recently changed my due payment date to 20th monthly which caused my service to be disconnected because the Multichoice debit order date is loaded for the 21st monthly. Who will be able to fix this error?