UNFAIR DISCONNECTION OF SUBSCRIPTION - LOYAL CUSTOMER

Good afternoon. I am a very irritated and dissatisfied customer. After so many years of being a Dstv customer I received an sms this morning notifying me that my services was cancelled due to no payment and that I should pay immediately to have my services reconnected. The reason for you not collecting has not even been revealed to me. I contacted your call centre only to be told that unless I pay they will not reconnect my services. I am dissatisfied that you as a company cannot accept responsibility that you are the problem and not me. I have mentioned to the agent then the supervisor and thereafter a so called senior person that I was entertaining guests this afternoon and that it was imperative that my dstv me reconnected. The type of agents assisting us together with their supervisors and their seniors have no customer Service experience and are *********** in assisting customers. There was no reasoning behind my cancellation following no payment as the fault did not lie with me directly as a customer. I would have accepted had I had no funds or was bad client, but I don't accept your *********** behavior being thrown unto me the customer. I had questioned your staff on was this cancellation treating me the customer fairly. and was given the response that you always treat customers fairly. Remember that I ,am part of the 7.2 million customers that give you a total off R32 billion revenue. Don't treat people like **** for the errors of yourselves. I wish somebody that has a right attitude and are serious of customer care to respond to me