Unfair Disconnection and poor service

I am currently a DSTV subscriber on the Compact package.3 September I paid R200(half of package price) with R195 due(due to previous credit) which we will pay 5 September.Today 4 September we find that our services has been disconnected and upon phoning,the agent advised me that there is now the added R50 reconnection fee.my argument is that there is still a credit for at least 2 weeks as half of the premium was paid.Therefore my services should not have been disconnected and I should by no means be liable for a disconnection fee of R50.I was denied the opportunity to speak to a supervisor or manager and instead told they would email me.Now I must wait for an email(not even a phone call).yet in the meantime I am being disadvantaged as I must now wait for reconnection on their terms.This entity is a disgrace.Overpriced packages and poor service.I opted for 1 star,yet I'd rather give them none.