Unfair Disconnection

I have been making calls to the contact centre with regards to my EFT payments to Dstv re: my account. On 26th May I made R588.45 EFT payment via Dstv app which had a reference number, on 2 June 2023 my connection was suspended, upon calling & sending proof of payment, I was told I had to pay a difference of R209 since it wasn't via my normal debit order to reconnect. I was reconnected. This morning of 6 June 2023, my connection again is suspended pending payment of R655.15, I sent again both PoPs to the *** but the consultant told me I have to pay variance since I didn't pay via multiple usual debit order, but already I have paid R797.45 I total with no satisfactory help since they say the can't allocate the 1st payment of R588.45. And am on price lock. Can I just cancel my subscription & go the Smart route because really this is no longer economical nor professional.