Unfair disconnection

My name is Masilu Godfrey Mangena, ID: ***, Cell: ***, email: ***. My concern is that, on the 28th of October 2020, I accessed the DSTV App to veiw and pay my balance, and the app displayed an amount of R698, 00. I paid the amount and upgraded to premium package, but unfortunately I was not aware that there will be an upfront payment required for the premimum and subsequently on or around the 05th Novemeber 2020, my services were disconnected. I phoned the contact centre to seek clarity and after almost an hour on the phone I was referred to cancellation department where I was assisted with the cancellation of the premium subscription and downloaded to compact. This of course came with a shortfall of around R27.00 or so. Today my services are disconnected with allegations that I need to pay around R249.00 to have my connection restored, and other than that I will not be reconnected. I spoke to a consultant whom i asked for his team leader and the team leader still maintained the position that i must pay the outstanding amount.

Surprisingly, I asked the supervisor about the amount I got form the App and which is exactly what I paid and he said the amount is based on a pro-rata which is fine. I then said to him that I always use the app to pay and have never experienced this type of a challenge but he maintained his position. My question is, I have already paid in advance for the month of November 2020, but my services have been disconnected due to alleged outstanding monies owed by me to Multichoice. Fair enough, yes I am aware of those outstanding amounts of which in the previous months will be carried over and paid on the next payment date. Now I am sitting with an additional R50.00 which I must pay for services which have been terminated and though my payment date is the 30th of every month thus relating to me losing R50.00 unnecesarily. I was under the impression that all outstanding amounts owed to multichoice will be paid on the due date together with the payment for the following month.

Since my services have been disconnected, If I pay on the last day of the month, Will I be refunded for the number of days which I did not have or watched DSTV as I have already paid for same. Secondly, I always pay all the monies owed between the 25th and 31st of every month and I never had a problem with disconnection e.g. I can pay my account on the 25th and rent out three (3) movies before the 30th of the same month and the money will be carried over to the following month without having my services disconnect the following month but the amounts will be added to that month.

I have received a rating request from multichoice regarding one of the guys who was assisting me and I told my side of the story and as such I belive this (the payment due date) may have been deliberately changed as a result of my comments on the ratings. I am paying my account fairly and I do not believe that this case scenarion is fair and must be resolved.

Can I have my services reconnected and the R50.00 for reconnection be removed from my account since it is not my problem. I can account for the first reconnection fee as I am the one who upgraded to premium without understanding the basics thereof, but the second one, is a definite "NO". Also, the R249.00 includes monies for the movies I have recently rented, am I not paying for them when I pay my balance due at the end of the month, and if so why are they added onto as the total amount to be paid?