Unfair Disconnection

My Dstv debit order normally goes off on the 25th of every month but for some reason my February debit order did not go off my bank account. After having my dstv connection cut, I called into the call centre to find out why it is was that my debit order didn't go through & why was my connection cut as a result. The call centre agent was not sure why but noticed that there was definitely something pecu**** with my account as a signal could not be sent to my primary decoder. My account was flagged as an unfair Disconnection and escalated. Even after making payment, my account has still not been reconnected. Each time I call into the call centre, I'm told my account is being escalated. It's been 2 weeks that my account has been disconnected. I have a retired mum at home all day, so one can imagine how frustrating it is for her not to have anything to watch. Both my primary and secondary decoder as well as my Walker is not working.<br> <br> May I ask if some one could please assist me in resolving this matter as soon as possible please.<br>