MM
MABEL M

1 reviews | Active since Aug 2016

31 Aug 2016, 13:35

UNFAIR CUSTOMER TREATMENT

<p>my account was being debited from another person's bank account , in the mean time i have been paying the fees given by dstv every month ..... now a year later its being discovered that there has been an error made on my account by their agents , now i must pay in outstanding fees that has been escalating for a year now . if i had not phone in i would never had known that this was the case . POOR SERVICE FROM MULTICHOICE !! suspending the customer's service for error that was done by their agents ...... an still expect fees to be paid in after they were the ones that gave the payable amount every month .</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Aug 2016, 13:56
Official

Dear Mabel Mashangu

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

MM
MABEL M's update01 Sept 2016, 12:32
Reviewer Update

i am sorry , what about the payments that i have been making each month ?? when i phoned i was told 927.34 where does the 1000 come in ? this is ridiculous ..... the agent told me that all my payments reflects also on the system ?