1 reviews | Active since Jul 2018
Unfair commercial practice
As I recall we became subscribers shortly after it luanched. Last week I cancelled my subscription and the first thing they told me I was unsubscribed end of July. Nope you are immediately unsubscribed from your PVR then fourteen days later you are cut off from your Xtraview. Do you think I should expect a rebate on my Subscrption fees
Dear Tony Darley,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tony Darley,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tony Darley,
Your DStv service is a month-to-month service. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade / disconnect at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades as well as suspension of services.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Tony Darley,
Your DStv service is a month-to-month service. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade / disconnect at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades as well as suspension of services.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,