LM
Lazzy M

1 reviews | Active since Sept 2015

05 Feb 2020, 11:08

Unfair charges

I have paid my DSTV on the 3rd as it was disconnected (I always pay on the 3rd, but don't know why you have disconnected). I received an sms stating that I should pay R446.97 (on the 3rd at 13:24) for my services to be reconnected and I paid R447 and send proof of payment as you claimed that you had network problem with FNB. Today at 09:31 you sent me an sms stating that you have disconnect my services as I did not pay and I should pay R114.49 for reconnection. Why will I do that, for What?? I demand that you rectify that charge of R114.49

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Feb 2020, 09:06
Official
 Dear Lazzy, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, Dstv: Hello Peter Team