mM
mmamakibiti M
1 reviews | Active since Dec 2013
27 Dec 2019, 10:34
Unfair channels disconnection
My channels are still disconnected..... The entire holidays I just watch SABC 1-3 and etv, I was told the complaint will be looked into but so far nothing. I cannot pay a reconnection fee when I had money on the day of debit order, and dstv multichoice didn't send the debit on the agreed date. Besides when I got the message that debit returned I paid instantly
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Dec 2019, 10:59 Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Dec 2019, 10:59
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
mM
mmamakibiti M's updateReviewer Update
27 Dec 2019, 17:37What is the R29. 67 for?bcos as you send the message that the debit order returned unpaid I then paid the due amount? How many days after the returned debit does one have to pay manually? My bank statement shows that up to date I had a positive balance. How come you claim something else. I don't wanna argue something I have no control of, I just want to know the penalties incurred what are they for. How many days after the unpaid debit,do you add penalties and how much per hours or days? We cannot be charged what is not clear on terms and conditions.
mM
mmamakibiti M's update27 Dec 2019, 17:37
Reviewer Update
What is the R29. 67 for?bcos as you send the message that the debit order returned unpaid I then paid the due amount? How many days after the returned debit does one have to pay manually? My bank statement shows that up to date I had a positive balance. How come you claim something else. I don't wanna argue something I have no control of, I just want to know the penalties incurred what are they for. How many days after the unpaid debit,do you add penalties and how much per hours or days? We cannot be charged what is not clear on terms and conditions.
mM
mmamakibiti M's updateReviewer Update
30 Dec 2019, 09:35Dstv multichoice is such a bully **** service, their customer service is extremely poor. I am so tired of talking one thing my channels are disconnected unfairly. I was told to pay extra R29. 67 but all of a sudden is nowR184. What is this vele. Now even my SABC 's channels are removed why bcos my SABC license is paid in full? This is absolute bull service I tell u. Who can intervene for us in this bullying? Do we have an alternative against DSTV?
mM
mmamakibiti M's update30 Dec 2019, 09:35
Reviewer Update
Dstv multichoice is such a bully **** service, their customer service is extremely poor. I am so tired of talking one thing my channels are disconnected unfairly. I was told to pay extra R29. 67 but all of a sudden is nowR184. What is this vele. Now even my SABC 's channels are removed why bcos my SABC license is paid in full? This is absolute bull service I tell u. Who can intervene for us in this bullying? Do we have an alternative against DSTV?