Unfair cancellation policy
<p>I would like to cancel my DSTV service for the month however as my debit order only processes on the 20th of every month , DSTV will only allow a customer to cancel my service on the 20th. This effectively means that i will be paying for 2 weeks for a service i dont want. According to the consultants they dont cancel immediately as they dont all for daily prorata amounts. What is ironic is that should i reativate my service they gladly charge the pro rata fees. Come on DSTV.. Be fair</p>
Dear Fareed Ballim
As advised the service can only be cancelled on your payment date which is the 20th of every month. We confirm the debit order has been cancelled and cancellation of service has been scheduled for the 20th of June.
Further kindly find this link for our terms and conditions: http://www.dstv.com/topic/service-customer-terms-and-conditions-***5 for more info.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Dear Fareed Ballim
As advised the service can only be cancelled on your payment date which is the 20th of every month. We confirm the debit order has been cancelled and cancellation of service has been scheduled for the 20th of June.
Further kindly find this link for our terms and conditions: http://www.dstv.com/topic/service-customer-terms-and-conditions-***5 for more info.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna