Unfair Business practices/Poor Services

Well then that is very unprofessional of you all, because I was advised that the matter will be investigated and he will come back to me, but no one came back to me, it's been almost a month now and now that I'm following up on the complaint, you refer me back to an email of the 27th of February(before I log a complaint on hello Peter), I've requested for this matter to be escalated to the CEO in order for a proper investigation to be conducted but it looks like you guys are refusing to escalate my matter, I don't want to communicate with you guys, I want to interact with a much higher authority,

Johan Jacobs.

On Sat, Mar 23, 2024, 15:12 CEO Office <***> wrote: ENQUIRY REFERENCE NUMBER : ***3

Good day

Thank you for getting back to us.

The referred matter was handed over to this office to conclude the investigation hence you were not provided with feedback from that particular person.

You were contacted by a consultant from the HelloPeter team on the 28th of February.

Regards Elroy Jacobs Office of the CEO

On Sat, 23 Mar at 2:33 PM , JOHAN Jacobs <***> wrote: Good day Elroy,

Thank you for your response, but

Please read my email properly, Like I said in my previous email, I was contacted after the 27th of February 2024 and I was advised that an investigation will be done/I was contacted and advised that this complaint will be investigated but I haven't received any feedback yet, please don't refer me back to emails of the 27th of February 2024, because I've explained everything in detail to the gentleman that contacted me,

Johan Jacobs,

On Sat, Mar 23, 2024, 14:01 CEO Office <***> wrote: ENQUIRY REFERENCE NUMBER : ***3

Good day

Thank you for your email.

Kindly see email response provided on the 27th of February from the CEO escalation Team regarding the reported matter:

Screenshots were forwarded to yourself on the body of the email whereby you were advised of the added cost of Showmax.

Regards Elroy Jacobs Office of the CEO On Sat, 23 Mar at 12:57 PM , JOHAN Jacobs <***> wrote: Good day,

Regarding the reported matter,

Someone(gentleman) phoned me at the end of February 2024/or early March 2024, he advised me that he will listen to the recordings and come back to me within 48 hours or so, it's almost a month later and this matter hasn't been resolved,

I'm saying what I was saying before: I was advised that Showmax is part of the plan that I'm on and I'm not going to pay for Showmax, refund the money you deducted already, you are in bridge of the contract?

Johan Jacobs.

On Tue, Feb 27, 2024, 18:35 Johan Jacobs <***> wrote: Good Evening,

I don't see any screenshots and I`ve requested for my query to be escalated to your CEO, by law I have the right to request for my query to be escalated to the highest authority in an organization, and

I don't want to interact with you going forward, don't email me and don't contact me.

On Tue, Feb 27, 2024 at 6:10 PM CEO Office <***> wrote: ENQUIRY REFERENCE NUMBER : ***3

Afternoon.

Please make sure to review the screenshots I've sent to you, where you are specifically advised that Showmax will be billed separately when you downgrade to DStv Family subscription.

The emails confirms you were made aware of the above and that you would be paying R 448.00 for the package moving forward.

You've forwarded enquiry number ***1, this is the same email trail I have made reference to. This email trail confirms what I have advised above.

We apologise that we could not come to an amicable conclusion.

Regards, Thembekile Khumalo Office of the CEO

***3:986130